Thank you for shopping at Keep It DAWG! We are dedicated to providing you with a seamless and efficient shipping experience. This Shipping Policy outlines the details of our shipping procedures, timelines, and other important information.
1. Processing Time
Orders are typically processed within 1-3 business days. Processing includes verifying your order, preparing your items, and packaging them for shipment. Please note that processing time may be longer during peak seasons or promotional periods.
2. Shipping Rates & Delivery Estimates
Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost at checkout before completing your purchase.
Delivery estimates are as follows:
Please note that these are estimates, and actual delivery times may vary. Keep It DAWG is not responsible for delays caused by the carrier, weather, or other unforeseen circumstances.
3. Shipping Destinations
We currently ship to addresses within the United States. We do not ship to P.O. Boxes or APO/FPO addresses at this time. We are working to expand our shipping destinations in the future.
4. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
5. Customs, Duties, and Taxes
Keep It DAWG is not responsible for any customs duties, taxes, or fees incurred on international shipments. These charges are the responsibility of the recipient. Please check with your local customs office for more information.
6. Damaged or Lost Shipments
If your order arrives damaged, please contact us immediately at [Your Email Address] with photos of the damage. We will work with you to resolve the issue, which may include a replacement or a refund.
If your shipment is lost in transit, please contact us at [Your Email Address]. We will file a claim with the carrier and work to locate your package. If the package cannot be located, we will issue a replacement or a refund.
7. Incorrect Shipping Address
It is your responsibility to provide an accurate shipping address at the time of purchase. Keep It DAWG is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you have entered an incorrect shipping address, please contact us immediately at [Your Email Address]. We will do our best to update the address before the order ships, but we cannot guarantee that we will be able to do so.
8. Shipping Restrictions
Certain products may be subject to shipping restrictions due to size, weight, or other regulations. These restrictions will be noted on the product page.
9. Contact Us
If you have any questions about our Shipping Policy, please contact us at [Your Email Address].
